Frequently Asked Questions

Get answers and explore everything you need to know about your question.

Why do i need to update my BVN?
Inlomax as a digital asset brand that partners with financial institutions for payment transactions.
We're mandated by the financial regulatory bodies to ensure the use of BVN as a mandatory and essential means of identification of our customers (KYC).
Are my personal details safe?
Inlomax prides herself to ensure the platform is secure, safe and convenient for her customers.
Rest assured, we are reliable and confidential with every detail logged on our space.
Cable TV subscription is yet to activate?
For Dstv & Gotv subscribers, you may be unable to view immediately if you're upgrading or downgrading your plan, but don't panic.
Simply contact your cable service provider for a reconnection.
Why is my withdrawal delayed
This could be due to the receiving bank's network. We advice you to reach out to our customer service representatives via the below channels if you are yet to receive payment after 12hours.
How do i reset my pin?
To reset your pin, kindly follow the steps below:
  • 1. Click on the Account tab
  • 2. Click on 'Change Transaction Pin'
  • 3. Input your password and your preferred new 4-digit pin
  • 4. Click on 'Change pin' and your new pin will be saved